Amazon.Com versus "remove" requests

Contents:


Addendum (1/18/2004)

The evidence here is fairly old, dating back to 1997-1998. At the time, due to persistent unsolicited commercial E-mail from Amazon, I stopped doing business with them for about two years. In 2000, after two years of not buying anything from Amazon -- and not being spammed any further -- I returned to doing business with Amazon on a limited basis. In 2002, due to continued good behavior on Amazon's part, I returned to doing business with them as before the spamming incidents.

I'm not trying to pass judgement on whether Amazon has "reformed." I do know that I haven't personally seen an unsolicited advertisement from them since 1998, almost six years ago. And even back then, I only received ads on accounts which had done previous business with Amazon.

Sending of unsolicited commercial E-mail to one's business clients may be impolite (it is especially rude, in my opinion, if those clients have clearly expressed a preference not to receive it). And I've stopped doing business with other entities (Electronics Boutique for one) for a year or more as a result of it. However, in my book it is small potatoes compared to the full-blown spamming that goes on today.


Original UCE from Amazon.com (6/10/1997)

From amazon-news-sender@amazon.com Tue Jun 10 09:55:08 1997
Received: (from root@localhost)
        by coyote.stassen.com (8.8.5/8.8.5) id JAA17760
        for chris; Tue, 10 Jun 1997 09:55:08 -0400
Received: (from mail@localhost)
        by coyote.stassen.com (8.8.5/8.8.5) id JAA17754
        for <XXXXX@XXXXXXXXXXX>; Tue, 10 Jun 1997 09:55:08 -0400
Received: from fortaleza.amazon.com(208.202.219.75) by coyote.stassen.com 
    via smap (V1.3) id xma017751; Tue, 10 Jun 1997 09:55:03 -0400
Received: (from root@localhost)
        by amazon.com (8.8.5/8.8.5) id GAA30894
        for XXXXX@XXXXXXXXXXX; Tue, 10 Jun 1997 06:59:32 -0700 (PDT)
Date: Tue, 10 Jun 1997 06:59:32 -0700 (PDT)
Message-Id: <199706101359.GAA30894@amazon.com>
To: XXXXX@XXXXXXXXXXX
From: lower-prices@amazon.com
Reply-To: lower-prices@amazon.com
Sender: amazon-news-sender@amazon.com
Errors-To: amazon-news-sender@amazon.com
Precedence: bulk
Subject:  Amazon.com lowers prices 

                                               June 10, 1997

Dear Amazon.com customer,

Effective immediately, we have significantly lowered our prices and
now offer you the lowest everyday book prices anywhere -- online or
off.  Now, in addition to saving 40% on Editors' Picks, you'll also 
find deep discounts on more than 400,000 titles.  You'll save:

-- 30% on every hardcover (typical savings:  $8.00 per book)
-- 20% on every paperback (typical savings:  $3.00 per book)

We've also added an exciting new feature that recommends books 
purchased by other customers who share your taste.  For example, 
if you enjoyed Into Thin Air, just go to the book's information
page.  We list the three most popular books purchased by other
Amazon.com customers who bought Into Thin Air.  It's a great way
to get book suggestions from people who buy the types of books you
enjoy.  Look for this feature on our top-selling books!

These are the latest steps in our commitment to providing you the best 
book shopping experience around, which includes offering the largest 
selection, great prices, informative reviews and fast delivery.  

Thanks for being an Amazon.com customer. We hope you'll stop by for a
visit. 

Sincerely,

Your friends at Amazon.com

P.S. We hope you're excited about our new discounts.  If you don't want
to receive any future notices from us, send e-mail to no-news@amazon.com

P.P.S. If you'd like to change your e-mail address or password, please
visit our website at http://www.amazon.com and follow the "Your Account"
link from our navigation bar on the left side of your screen.  You'll
have the option to adjust your e-mail address or password, or view the 
status of your orders.

My request to "opt out" (6/10/1997)

From chris Tue Jun 10 10:04:39 1997
To: no-news@amazon.com
Cc: feedback@amazon.com
Subject: Re: Amazon.com lowers prices

I don't recall giving Amazon.com permission to send commercial
announcements to this account.

If you are going to send E-mail spam to your customers, you
should at the very least use an "opt-in" method (one where
people have to specifically request the mail), rather than an
"opt-out" list (where we have to specifically ask that it stop).

                -- Chris (XXXXX@XXXXXXXXXXX)

Amazon.com's acknowledgement (6/10/1997)

From nobodyV@amazon.com Tue Jun 10 10:02:10 1997
Received: (from root@localhost)
        by coyote.stassen.com (8.8.5/8.8.5) id KAA17823
        for chris; Tue, 10 Jun 1997 10:02:10 -0400
Received: (from mail@localhost)
        by coyote.stassen.com (8.8.5/8.8.5) id KAA17817
        for <XXXXX@XXXXXXXXXXX>; Tue, 10 Jun 1997 10:02:10 -0400
Received: from 154-23.amazon.com(204.177.154.23) by coyote.stassen.com 
    via smap (V1.3)
Received: by zephyr.amazon.com id HAA29331; Tue, 10 Jun 1997 07:07:49 
    -0700 (PDT)
Date: Tue, 10 Jun 1997 07:07:49 -0700 (PDT)
Message-Id: <199706101407.HAA29331@zephyr.amazon.com>
To: XXXXX@XXXXXXXXXXX
X-Auto-Reply: no-news@zephyr.amazon.com.amazon.com (709)
From: no-news@amazon.com
Subject: Your unsubscribe request

We received your request and hope you will accept our sincere apologies
for the intrusion. You will no longer receive unsolicited email from
Amazon.com. (You will, however, still receive mail pertaining to any
specific orders which you have placed with us, or any services for which
you have registered, including Eyes and Editors. If you wish to
discontinue these services as well, please follow the directions
included on those mailings).

Sincerely,

Greg Hart
Amazon.com

My request to "opt out" my entire domain (10/1/97)

From chris Wed Oct  1 16:55:06 1997
To: info@amazon.com
Subject: Re: We'd appreciate your input on Amazon.com's new features

"XXXXX@XXXXXXXXXXXXXXXX" is an outdated E-mail address;  your survey
was rejected (as other E-mail to that same address will be).

If possible, please (1) change XXXXX's E-mail address to 
"XXXXX@XXXXXXXXXXX" and (2) CEASE sending junk E-mail (spam) to 
ALL addresses within XXXXXXXXXXX.

XXXXX and I have spent several hundred dollars at Amazon Books, but if
we receive one more unsolicited non-order-related E-mail from you, we
will take our business elsewhere.

                        -- Chris (XXXXX@XXXXXXXXXXX)

Amazon.com's assent (10/1/97)

From feedback@amazon.com Wed Oct  1 21:13:03 1997
Received: (from root@localhost)
        by coyote.stassen.com (8.8.5/8.8.5) id VAA28719
        for chris; Wed, 1 Oct 1997 21:13:03 -0400
From: feedback@amazon.com
Received: (from mail@localhost)
        by coyote.stassen.com (8.8.5/8.8.5) id VAA28713
        for <XXXXX@XXXXXXXXXXX>; Wed, 1 Oct 1997 21:13:03 -0400
Received: from 154-23.amazon.com(204.177.154.23) by coyote.stassen.com via smap 
(V1.3)
        id xma028711; Wed, 1 Oct 1997 21:12:46 -0400
Received: by zephyr.amazon.com id SAA04218; Wed, 1 Oct 1997 18:14:05 -0700 (PDT)
Received: (from kirk@localhost) by taguatinga.amazon.com (8.8.5/8.7.3) id SAA198
54; Wed, 1 Oct 1997 18:14:05 -0700 (PDT)
Date: Wed, 1 Oct 1997 18:14:05 -0700 (PDT)
Message-Id: <199710020114.SAA19854@taguatinga.amazon.com>
To: XXXXX@XXXXXXX.XXX
Subject: Amazon.com, re: feedback
from-address: feedback@amazon.com

Greetings from Amazon.com!

We appreciate your taking time to write in to us.  Incidentally, the
Email addresses for info@amazon.com, feedback..., and orders..., all
arrive in our customer service department.  So in the future, you may
determine at your own discretion to send mail to whichever address you
think will suit your message's needs.

Per your request, I've made the following changes to your list of
Amazon.com Delivers requests:

----------------------------------------------------------------------
XXXXX@XXXXXXXXXXX unsubscribed from Amazon.com Delivers: Mystery
----------------------------------------------------------------------

We are always happy to make these changes.  If you lose track of your
notification services and have a password protected account with
Amazon.com, you may get a complete list of your notification requests
via the "Your Account" link on our home page.

I've also requested that your email address be added to the list we keep
of customers who do not wish to receive news announcements from Amazon.com.

Please write back to us if we can be of further assistance, and thank
you for using Amazon.com!

With regards,

Kirk Butler
Amazon.com
http://www.amazon.com/

Amazon.com's assent #2 (10/2/97)

From info@amazon.com Thu Oct  2 12:41:20 1997
Received: (from root@localhost)
        by coyote.stassen.com (8.8.5/8.8.5) id MAA30065
        for chris; Thu, 2 Oct 1997 12:41:20 -0400
From: info@amazon.com
Received: (from mail@localhost)
        by coyote.stassen.com (8.8.5/8.8.5) id MAA30059
        for <XXXXX@XXXXXXXXXXX>; Thu, 2 Oct 1997 12:41:19 -0400
Received: from 154-23.amazon.com(204.177.154.23) by coyote.stassen.com via smap 
(V1.3)
        id xma030057; Thu, 2 Oct 1997 12:40:38 -0400
Received: by zephyr.amazon.com id JAA18641; Thu, 2 Oct 1997 09:42:06 -0700 (PDT)
Received: (from rberman@localhost) by cs-rhine.amazon.com (8.8.5/8.7.3) 
    id JAA28471; Thu, 2 Oct 1997 09:42:06 -0700 (PDT)
Date: Thu, 2 Oct 1997 09:42:06 -0700 (PDT)
Message-Id: <199710021642.JAA28471@cs-rhine.amazon.com>
To: XXXXX@XXXXXXXXXXX
Subject: Re: We'd appreciate your input on Amazon.com's new features
from-address: info@amazon.com

Greetings from Amazon.com!

I've requested that both your old and new email addresses be added to
the list we keep of customers who do not wish to receive news
announcements from Amazon.com.

As a security precaution, we ask that customers enter changes to their
email addresses or passwords directly on our web site.  This ensures
that the person requesting the change knows the password for the
existing customer account, preventing any uninvited changes.

If you return to our web site and follow the "Your Account" link on
our bottom navigation bar, you'll have the option to adjust your email
address or password.  To change your email address, just enter your
old email address and password and click the "Account Maintenance"
button.  On the next page, enter your new email address in the space
provided and click "Make these changes now".  You can also use the
"Your Account" link to view the status of your orders at any time.

Please don't hesitate to contact us should you have any further 
questions, and thanks for shopping at Amazon.com!

Best regards,

Richard Berman
Amazon.com
http://www.amazon.com/
Earth's Biggest Bookstore

"Last Straw" UCE from Amazon.com (4/20/98)

From bounce1@amazon.com Mon Apr 20 13:04:14 1998
Received: from 154-246.amazon.com(204.177.154.246), claiming to be "amazon.com"
 via SMTP by stassen.com, id smtpda10747; Mon Apr 20 13:04:06 1998
Received: (from root@localhost)
        by amazon.com (8.8.5/8.8.5) id OAA30069
        for XXXXX@XXXXXXXXXXX; Mon, 20 Apr 1998 14:04:31 -0700 (PDT)
Date: Mon, 20 Apr 1998 14:04:31 -0700 (PDT)
Message-Id: <199804202104.OAA30069@amazon.com>
To: XXXXX@XXXXXXXXXXX
From: Jennifer Cast <test-our-store@amazon.com>
Sender: bounce1@amazon.com
Subject: Save 10% on music CDs by helping Amazon.com test our store!

Dear Amazon.com customer:

We are testing some exciting new features in our store
and we'd like your help. We're writing specifically to
ask you to help us test our newly expanded music selection
by ordering CDs--at a special 10% tester's discount--and
then answering the questions listed below.

Here's how to participate in our test--and save an additional
10% on music CDs. (Please read this entire message before
below that you must follow to participate in this test.)

a) Visit our test site at the address listed below between now and
   6:00 p.m. Pacific Time on Wednesday, April 22, 1998. (Our test
   site will be open only during this time: YOU MUST VISIT during
   this period to participate in our test.) Visit our test site
   at the following temporary address (URL):

        http://www.amazon.com/build-your-store

   If you attempt to visit our test site but are unable
   to access it for any reason, or if the test site has
   any major problems during your visit, please let us know
   by replying to this e-mail (i.e. send a message to
   test-our-store@amazon.com)

b) You will be asked to enter a User Name and Password before
   entering the test site.

   The USER NAME you must enter is: backstage-pass

   The PASSWORD you must enter is: now-playing
   (You will also be asked to re-enter the User Name and
   Password when accessing the secure server before ordering.)

c) You will then enter our music test site. Click on
   the 'Search and buy CDs' link at the top of the
   Amazon.com home page. This is important--you need to
   use our music search engine to find CDs, not our book
   search engine.
s
d) What to do: search for and order the CDs you've been
   meaning to buy. Order as many as you like, at the special
   10% additional discount (this discount will be applied
   automatically once you enter the test site, and will appear
   next to every CD). We've included a list CDs below to
   aid you in your shopping; of course, you'll find many,
   many more in our music catalog.

e) If you're willing, please answer the questions listed
   at the bottom of this e-mail to help us identify and
   solve any problems you encountered during this test.

f) Please do not forward this questionnaire to anyone else;
   only you are eligible to participate in our test and use
   the 10% tester's discount.

MUSIC TEST QUESTIONNAIRE

1) Did you have any problems finding
   a particular artist or CD?

2) If you submitted your ideas in the 'Help Us Build
   Your Dream Music Store' questionnaire, did you
   have any problems while submitting the form?

3) While visiting the test site or purchasing CDs,
   did you find anything that didn't seem to work
   detail in the space below:

4) We are working to make our music catalog more
   accurate, however there are still inaccuracies
   and misspellings on album and artist entries.
   If you're willing, we'd appreciate hearing about
   any errors you found while searching for CDs
   during this test. Please list the name of the
   album and artist; tell us what is incorrect and
   how to fix it. For example:
   Artist: Loudon Wainwright
   Album: Career Moves (and all his other albums)
   Error: Loudon Iii Wainwright is listed as the artist
   Fix: Artist should be listed as Loudon Wainwright III

   Artist:
   Album:
   Error:
   Fix:

Thank you in advance for participating in our test. We hope
you enjoy your CDs!

Sincerely,

Jennifer Cast
Amazon.com

P.S. We really appreciate your help. However, if you'd rather not
receive any future research requests from us, please send an e-mail
message to:

     no-news-m@amazon.com

Please include the following text as the first line of your
message:

     "unsubscribe no-news-m XXXXX@XXXXXXXXXXX"

If you use any other e-mail addresses that you'd like us
to remove from our mailing list, please also include those
addresses in the message you send to no-news-m@amazon.com

________________________________________________________

Here's a list to refresh your memory about some of the
great music out there right now: 

Artist                            Title
------                            -----
Good Will Hunting Soundtrack
Space Jam Soundtrack
Titanic Soundtrack
Wedding Singer Soundtrack
Anthology of American Folk Music
Grammy Nominees '98

Alison Krauss & Union Station     So Long So Wrong
Ani DiFranco                      Little Plastic Castle
Ani DiFranco                      Dilate
Aretha Franklin                   A Rose is Still a Rose
Babyface                          The Day
Backstreet Boys                   Backstreet Boys
Ben Folds Five                    Whatever & Ever Amen
Big Bad Voodoo Daddy              Big Bad Voodoo Daddy
Billy Joel                        1973 - 97 Complete Hits
Bob Dylan                         Time Out of Mind
Celine Dion                       Let's Talk About Love
Celine Dion                       Falling Into You
Chemical Brothers                 Dig Your Own Hole
Cherry Poppin' Daddies            Suit Riot
Clannad                           Landmarks
Creed                             My Own Prison
Dee Dee Bridgewater               Dear Ella
Deep Forest                       Comparsa
Diana Krall                       Love Scenes
Elliott Smith                     Either/Or
Enya                              Paint the Sky with Stars:
                                      The Best of Enya
Eric Clapton                      The Cream of Clapton
Eric Clapton                      Journeyman
Erykah Badu                       Baduizm
Everclear                         So Much for the Afterglow
Fastball                          All the Pain Money Can Buy
Fiona Apple                       Tidal
Fleetwood Mac                     Dance
Foo Fighters                      Colour and the Shape
Garth Brooks                      Sevens
James Taylor                      Best Live
James Taylor                      Flag
James Taylor                      Hour Glass
Jamiroquai                        Traveling without Moving
Janet Jackson                     Velvet Rope
Jewel                             Pieces of You
Joe Satriani                      Crystal Planet
John Fogerty                      Blue Moon Swamp
John Lee Hooker                   Don't Look Back
John Lennon                       Lennon Legend
Journey                           Greatest Hits Live
Kenny Wayne Shepherd              Trouble Is...
Leann Rimes                       You Light Up My Life...
Liquid Tension Experiment         Liquid Tension Experiment
Loreena McKennitt                 Mask & Mirror
Loreena McKennitt                 The Visit
Loreena McKennitt                 Book of Secrets
Madonna                           Ray of Light
Marc Cohn                         Burning the Daze
Marcy Playground                  Marcy Playground
Matchbox 20                       Yourself or Someone Like You
Mavericks                         Trampoline
Metallica                         ReLoad
Michael Crawford                  On Eagle's Wings
Michael Hedges                    Oracle
Miles Davis                       Kind of Blue
Mono                              Formica Blues
Natalie Imbruglia                 Left of Middle
Pat Metheny                       Bright Size Life
Pat Metheny                       Imaginary Day
Pat Metheny                       Offramp
Pat Metheny/Charlie Haden         Beyond the Missouri Sky
Paula Cole                        This Fire
Pearl Jam                         Yield
Pink Floyd                        The Wall
Pink Floyd                        Dark Side of the Moon
Portishead                        Portishead
Propellerheads                    Decksanddrumsandrockandroll
Puff Daddy                        No Way Out
Radiohead                         O.K. Computer
Randy Brecker                     Into the Sun
Robbie Robertson                  Contact From The Underworld
                                      Of Redboy
Ry Cooder                         Buena Vista Social Club
Sarah McLachlan                   Fumbling Towards Ecstasy
Sarah McLachlan                   Surfacing
Savage Garden                     Savage Garden
Shania Twain                      Come on Over
Shawn Colvin                      A Few Small Repairs
Spice Girls                       Spiceworld
Taj Mahal                         Senor Blues
The Beatles                       Abbey Road
Third Eye Blind                   Third Eye Blind
Tool                              Aenima
Trisha Yearwood                   Songbook - A Collection of Hits
Van Halen                         Van Halen 3
Verve                             Urban Hymns
Wallflowers                       Bringing Down the Horse
Will Smith                        Big Willie Style
Xena Warrior Princess             Bitter Suite - A Musical Odyssey

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